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XP update causing BSOD

February 12, 2010 Leave a comment

If, like me, you’re still trudging along with Windows XP, you may be concerned to hear that a security update is apparently causing havoc with a number of XP computers. Update KB977165 has caused a Blue Screens of Death for some XP users, which prevents them from booting into Windows. It is also alleged by some that there have been similar issues for the update in Windows Vista and 7, but this is unclear. Since not all those who have installed the update have encountered a problem, the trigger for problems remains unclear, it is alleged by some to be malware causing the error, whilst others suggest a hardware fault.

A lengthy support forum has been created on Microsoft’s support website, with these instructions for removing the update being provided:

1. Boot from your Windows XP CD or DVD and start the recovery console (see this Microsoft article for help with this step)

Once you are in the Repair Screen..

2. Type this command: CHDIR $NtUninstallKB977165$\spuninst

3. Type this command: BATCH spuninst.txt

4. When complete, type this command: exit

IMPORTANT: If you are able to uninstall the patch and get back into Windows, in order to stay protected you can use the following automated solution which secures your PC against the vulnerabilities that are resolved with KB977165 until you can successfully get the update installed without the blue screens.

Please see the link below for the article describing the vulnerability that is fixed with KB977165 and how you can get protected without installing the actual KB update: http://support.microsoft.com/kb/979682